Shipping and Delivery Policy

24-Hour Dispatch from Our European Hub

Dear Customer, EU Medcare guarantees 24-hour dispatch for all in-stock orders from its own distribution hub in Porto, Portugal.

We understand that time is critical when equipping a professional practice. Our logistics process is engineered to ensure your high-value medical instruments are shipped with speed and security, allowing you to minimize downtime and maintain operational efficiency.

You may order any combination and quantity of products simultaneously—our system and warehouse are scaled to handle bulk and diverse orders seamlessly.

Order Processing Timeline

We prioritize immediate action from the moment your order is confirmed to ensure the shortest possible waiting time.

1. Immediate Processing: Every order placed on eumedcare.eu is processed immediately upon placement.

2. Payment Confirmation: Dispatch is prioritized once payment is credited to our account, whether via credit card, instant transfer, or traditional bank transfer. Our logistics team begins verification immediately.

3. Quality Control and Packaging: Before dispatch, every specialized medical instrument is thoroughly verified against the order for correctness and subjected to a final quality control check.

4. Secure Packaging: Products are packaged with premium protective materials according to professional standards for valuable and fragile medical tools. Shipments are explicitly labeled “Handle with Care” to guarantee you receive a top-quality product, free from mechanical damage. We also support our environmental policy by utilizing environmentally conscious packaging where possible.

Shipping Guarantee and Delivery Time

EU Medcare guarantees that your order will be dispatched within 24 hours of successful payment confirmation.

• Logistics Partners: Your order will be delivered by one of our trusted, premium European logistics partners, selected based on the courier service chosen at checkout.

• Delivery Estimates: Delivery time depends on the carrier, the type of service selected, and the recipient’s address. It typically takes 1 to 3 business days for most destinations within the European Union.

• Customs: For shipments outside of the EU customs zone, delivery may be extended due to customs processing; all costs associated with duties and taxes are the responsibility of the buyer.

For detailed pricing and current carrier-specific delivery timelines, please refer to the final checkout page, where all available options are displayed.

We invite you to experience the efficiency of the EU Medcare sales platform. Should you have any questions regarding your shipment, please contact us at info@eumedcare.eu or call +351 920 471 645.