Safe Shopping & Ordering Guide

Thank you for choosing EU Medcare as your trusted supplier of specialized medical, dental, and surgical instruments.

As a dedicated European retailer, we prioritize your security, compliance, and convenience. Shopping at eumedcare.eu is designed to be a professional, transparent, and seamless experience.

Your Security and Data Protection

We appreciate your trust and ensure your online purchases and proprietary data are protected at every stage.

• SSL Secured Connection: The eumedcare.eu store utilizes an active SSL certificate, guaranteeing the confidentiality of your data. This encrypts all communication between your browser and our web server, protecting your billing, shipping, and account information.

• Secure Payments: All transactions in our store are secure, convenient, and fast. Payment institutions guarantee the protection of your transactions and offer all major payment methods, including popular cards such as Visa, Mastercard, and Maestro. This connection, using the SSL protocol, is guaranteed to protect all transferred data.

Product Quality and Regulatory Compliance

We ensure that every instrument meets the stringent requirements for use by qualified personnel in professional clinical settings.

• Certified Products: All specialized medical instruments offered by EU Medcare have quality certifications and comply with the necessary European standards. Our products, sourced from strategic partner Hossa International®, are manufactured according to ISO 13485 and bear the CE Mark.

• Detailed Transparency: We provide clear, professional photos and detailed product specifications, including dimensions, to assist you in selecting the precise instrument required for your procedures.

• Warranty: An original invoice and warranty information are included with every order, entitling our customers to use the warranty under the terms specified in our Refund Policy.

Seamless Shopping Experience at eumedcare.eu

We have ensured the most important aspects of a professional online store:

• Clear product description with precise dimensions.

• High-quality photos of medical instruments from multiple perspectives.

• An easy and efficient way to place orders.

• Fast and secure payments.

• Reliable, on-time deliveries.

Shopping Guide: Step by Step

We’ve prepared a short guide to walk you through finding, selecting, and ordering products from our specialized platform.

1. How to Find a Specific Product:

• Search Engine: Simply enter the product name into the store’s search engine (located at the top of the page), or use the manufacturer’s unique product code, e.g., HR-1482-3C, to immediately locate the exact item.

• Categories: Select a product from the appropriate category tab: Dental Instruments, Surgical Instruments, etc.

2. How to Place an Order Online:

• Add the selected products to your cart.

• Enter a discount code, if applicable, and select “Place an order” or “Checkout.”

• Complete your details: Name, Company Name, Tax Identification Number (NIP/VAT), billing address, mailing address, phone number, and email address.

• Select your preferred shipping option (delivery may be free for orders over a specified amount; details are in our Shipping Policy).

• Select the most convenient payment method and finalize the transaction.

• A confirmation of your accepted order will be sent to your email address (info@eumedcare.eu).

Customer Account Benefits: While you can place an order without registering, we encourage you to create an account to access benefits such as:

• View order status and purchase history.

• Skip data entry for subsequent purchases.

• Receive exclusive professional discounts and promotional coupons.

3. How to Place an Order by Phone or Email:

• Phone: Call us during standard business hours at +351 920 471 645.

• Email: Send your order details to info@eumedcare.eu.

Required Information: To ensure accurate fulfillment, please provide the unique product code (e.g., HR-1482-3C), product name, size, your Tax Identification Number (NIP/VAT) or full name, email address, and delivery address.

Availability and Order Processing

• Availability Status: Each product page displays its availability status:

  • In Stock: The product is available for immediate dispatch.

  • Limited Stock: The product is available, but in limited quantities.

  • On Order: The product is temporarily unavailable; custom orders are possible. Please contact Customer Service at info@eumedcare.eu or +351 920 471 645 to discuss terms for individual or bulk orders.

• Order Processing Time: We guarantee fast shipping from our own distribution hub in Porto, Portugal. The exact order processing time and detailed costs can be found in our Shipping and Delivery Policy.

Contact Information

For any questions regarding product specifications, ordering, or customer service, please contact us:

EU Medcare Address: Rua Paulo Da Gama 532, 4150-589 Porto, Portugal Email: info@eumedcare.eu Phone: +351 920 471 645